The Operations Manual

The Operations Manual

How to run a tighter, faster, and more profitable transportation business.

A motor coach on the hill road into Peace River, Alberta, with the river valley in autumn colour below

New Post

Charter Pricing & Quotes

How to Price Deadhead on a Multi-Leg Charter

How to bill the empty legs on a charter: garage time, split charters that wait or go home, and when discounting an empty leg actually pays.

Oct 7, 2026

A motor coach on the hill road into Peace River, Alberta, with the river valley in autumn colour below

New Post

Charter Pricing & Quotes

How to Price Deadhead on a Multi-Leg Charter

How to bill the empty legs on a charter: garage time, split charters that wait or go home, and when discounting an empty leg actually pays.

Oct 7, 2026

All

Quoting & Pricing

Dispatch & Fleet

Growing Your Business

Two coach drivers taking a break in the open luggage bay of a motorcoach

Compliance & Safety

Sep 24, 2026

Canadian Coach Driver Hours of Service on a Multi-Day Itinerary

A motor coach on the Queen Elizabeth II Highway crossing snowy prairie near Red Deer, Alberta

Compliance & Safety

Sep 24, 2026

Which Coaches Actually Need an ELD in a Mixed Operation

The aisle of a motorcoach looking forward toward the driver, passengers in the seats

Charter Pricing & Quotes

Sep 24, 2026

How Fast Should You Answer a Charter Quote Request?

Rain streaks across a coach window as the view outside blurs past

Compliance & Safety

Sep 23, 2026

Cross-Border Hours of Service: a Canadian Coach on a US Tour

Hands typing on a laptop showing a dense colour coded scheduling spreadsheet in an open plan office

Fleet Dispatch & Scheduling

Sep 16, 2026

Why Your Charter Dispatch Spreadsheet Breaks When Plans Change

Workers in hi-vis boarding a white crew bus on a snowy northern Alberta morning

Fleet Dispatch & Scheduling

Sep 12, 2026

One Bus, Many Jobs: Scheduling Charters Around Contract Runs

All

Quoting & Pricing

Dispatch & Fleet

Growing Your Business

Two coach drivers taking a break in the open luggage bay of a motorcoach

Compliance & Safety

Sep 24, 2026

Canadian Coach Driver Hours of Service on a Multi-Day Itinerary

A motor coach on the Queen Elizabeth II Highway crossing snowy prairie near Red Deer, Alberta

Compliance & Safety

Sep 24, 2026

Which Coaches Actually Need an ELD in a Mixed Operation

The aisle of a motorcoach looking forward toward the driver, passengers in the seats

Charter Pricing & Quotes

Sep 24, 2026

How Fast Should You Answer a Charter Quote Request?

Rain streaks across a coach window as the view outside blurs past

Compliance & Safety

Sep 23, 2026

Cross-Border Hours of Service: a Canadian Coach on a US Tour

Hands typing on a laptop showing a dense colour coded scheduling spreadsheet in an open plan office

Fleet Dispatch & Scheduling

Sep 16, 2026

Why Your Charter Dispatch Spreadsheet Breaks When Plans Change

Workers in hi-vis boarding a white crew bus on a snowy northern Alberta morning

Fleet Dispatch & Scheduling

Sep 12, 2026

One Bus, Many Jobs: Scheduling Charters Around Contract Runs

All

Quoting & Pricing

Dispatch & Fleet

Growing Your Business

Two coach drivers taking a break in the open luggage bay of a motorcoach

Compliance & Safety

Sep 24, 2026

Canadian Coach Driver Hours of Service on a Multi-Day Itinerary

A motor coach on the Queen Elizabeth II Highway crossing snowy prairie near Red Deer, Alberta

Compliance & Safety

Sep 24, 2026

Which Coaches Actually Need an ELD in a Mixed Operation

The aisle of a motorcoach looking forward toward the driver, passengers in the seats

Charter Pricing & Quotes

Sep 24, 2026

How Fast Should You Answer a Charter Quote Request?

Rain streaks across a coach window as the view outside blurs past

Compliance & Safety

Sep 23, 2026

Cross-Border Hours of Service: a Canadian Coach on a US Tour

Hands typing on a laptop showing a dense colour coded scheduling spreadsheet in an open plan office

Fleet Dispatch & Scheduling

Sep 16, 2026

Why Your Charter Dispatch Spreadsheet Breaks When Plans Change

Workers in hi-vis boarding a white crew bus on a snowy northern Alberta morning

Fleet Dispatch & Scheduling

Sep 12, 2026

One Bus, Many Jobs: Scheduling Charters Around Contract Runs