Payments for charters, shuttles and tours
Bus company payments, from deposit to refund.
Take a card deposit when the customer says yes, charge the balance on the due date, and work out refunds from your own cancellation policy. The money goes straight to your own Stripe account.
$40 per bus per month, with a 30-day free trial.
WHAT IT IS
GridOps handles payments for bus and coach companies in Canada and the US, from the deposit a customer pays when they say yes to the refund your policy allows if they cancel.
It replaces chasing cheques, reading card numbers over the phone and working out refunds by hand. Every card payment goes straight to your own Stripe account, and GridOps adds no fee to charter payments.
Set what’s due when a quote is accepted, and GridOps charges the saved card for the balance on its due date after reminding the customer. Overdue balances get reminders on day 0, 7, 14 and 28.
Your day, changed
What changes when payments run through GridOps?
The same seven moments in the life of every booking’s money. Pick one to see what changes.
Getting paid
How does GridOps get you paid?
Money is where charter bookings go wrong: a deposit that never arrives, a balance nobody chased, a refund argued over. GridOps takes care of each step and keeps the money in your own Stripe account.
01
Paid when they say yes
A deposit, full payment or nothing. Your choice.
Choose what’s due when a quote is accepted: a deposit, the full amount, or nothing.
Customers pay by card on the quote, and accepting creates the booking.
Send a payment link for any amount, at any time.
No deposit within 48 hours? The bus hold is released and the customer gets a link to secure it again.
02
Balances that collect themselves
Nobody has to chase a payment.
The card is saved when the deposit is paid.
GridOps reminds the customer, then charges the balance on its due date.
Overdue balances get reminders on day 0, 7, 14 and 28.
Every payment sends a receipt by email.
03
Refunds by your own rules
Your cancellation policy does the maths.
Set refund tiers by how many days before the trip the customer cancels.
Add an admin fee, a reschedule fee and a no-show charge.
Refund in full or in part, with a refund confirmation email.
Use a separate policy for shuttles if you need one.
04
Every dollar on record
Card, cash, cheque or e-transfer.
Record cash, cheque and e-transfer payments against the booking.
Add post-trip charges for cleaning, damage or extra time.
Email invoices, with taxes by region.
A payments dashboard shows what’s paid and what’s due.
How do payments work for shuttles and tours?
Charters, shuttle seats and bus tours share the same Stripe account, the same cancellation policies and the same customer emails.
Charters
A deposit on the quote
Customers accept a charter quote and pay the deposit in the same step.
Sending charter quotes?
See how quotes go out and get accepted in our charter bus quoting software.
Shuttle seats
Seats paid online
Customers buy shuttle seats by card. A cancellation refunds by your policy and puts the seat back on sale.
Selling shuttle seats?
Customers pick a departure and pay in our shuttle booking software.
Bus tours
Holds that let go
An unpaid tour booking is released after 30 minutes, so an abandoned checkout doesn’t block the date.
Running bus tours?
Sell seats or the whole bus in our bus tour booking software.
Receipts, tax and team controls, built in
Receipts, tax, team controls and your own Stripe account come with every booking. Nothing to add on.
Your customers
Receipts for every payment
An email receipt goes out the moment a payment lands.
Refund confirmations
Customers get an email when a refund is issued.
Reschedules
Move a trip to a new date, with a reschedule fee if your policy has one.
Your rules
Taxes by region
The right tax for each province or state is added for you.
No-show charges
Charge the no-show fee set in your cancellation policy.
Emailed invoices
Send an invoice by email for any booking.
Your team
An accountant role
Your bookkeeper sees payments without touching dispatch.
An audit trail on every payment
Every change to a payment, with who made it and when.
Payment alerts
Get an email when a payment comes in or a trip is cancelled.
Your Stripe
Your own Stripe account
Money lands in your Stripe account, not ours.
No GridOps fee on charters
Charter payments carry no GridOps fee. Stripe charges its own card fees.
A card on file for the balance
The card from the deposit is kept with Stripe to charge the balance.
Pricing
What do payments with GridOps cost?
Payments come with GridOps at one price per bus, with quoting and dispatch included. Charter payments carry no GridOps fee. Online shuttle and tour bookings carry a booking fee, listed on our pricing page. Stripe charges its own card fees.
Questions operators ask about payments
Where does the money go?
Straight to your own Stripe account. GridOps never holds your customers’ money.
Does GridOps take a fee on payments?
Not on charters. Online shuttle and tour bookings carry a booking fee, listed on our pricing page. Stripe charges its own card processing fees.
Can customers pay a deposit and the balance later?
Yes. Take a deposit when they accept, and GridOps charges the saved card for the balance on its due date, after a reminder.
What happens if a balance is overdue?
GridOps emails the customer on the day it’s due and again on day 7, 14 and 28.
Can I record cash or cheque payments?
Yes. Record cash, cheque and e-transfer payments against the booking, so every booking shows what’s paid and what’s due.
How are refunds worked out?
From your cancellation policy: refund tiers by days before the trip, plus any admin fee. Refunds can be full or partial.
Can I charge for cleaning or damage after a trip?
Yes. Add a post-trip charge for cleaning, damage or extra time.
Do customers get receipts?
Yes. Every payment sends a receipt by email, and every refund sends a refund confirmation.
Can I send a payment link?
Yes. Send a payment link for any amount, such as a balance or an extra charge.
How long does setup take?
GridOps can be set up in as little as 24 hours. You connect your own Stripe account during setup.
Ready to stop chasing payments?
Book a demo and see a booking go from deposit to paid in full.
Deposits start on the quote. See our charter bus quoting software.
Last updated September 29, 2026